Customer Service

      Our elite customer service squad, distinguished by their unmatched professionalism, maintains a vigilant presence across various service channels - be it through phone hotlines, emails, or instant messaging platforms - ensuring immediate and precise responses to your every need. Each member of our team has been meticulously selected and extensively trained, honing their exceptional problem-solving abilities. This enables them to craft highly personalized service experiences, tailored precisely to your unique history and preferences.

     We hold each piece of customer feedback in the highest esteem, viewing it as a catalyst for continuous service innovation and refinement. Our relentless pursuit is to attain the zenith of service excellence, transforming it into an art form. Our ultimate aspiration transcends mere satisfaction; we aim to surpass the expectations of every valued customer. Together, we endeavor to forge a lasting and profound bond of trust, embarking on a journey to inaugurate a new epoch in the realm of customer service.

Please reach out to Support@ears-phones.com with concerns and questions. We are a small team and strive to respond within 24-48 business hours.

To speed up the process, please include your order number in the subject line of the email. For any shipping address updates, please also include the new address to update to.